COVID-19: your questions answered
COVID-19: Praz-sur-Arly is committed to ensuring your safety during your stay
We look forward to welcoming you soon in our resort and we’re working with our different partners, in a conscientious and responsible manner, in order to adapt our infrastructures in order to offer you holidays in complete security.
We are doing everything possible to guarantee the safety of our clients, employees and the inhabitants of Praz-sur-Arly.
I want to contact the Tourist Office, is it open?
We remain at your service:
To assure the continuity of our services, our team can be contacted either by telephone or by email.
Email: info@prazsurarly.com
Telephone: our telephone switchboard is open from Monday to Friday, 9.00 to 12.00 and 14.00 to 18.00 (hours subject to modification): +33 (0)4 50 21 90 57
Please consult the following site for official information concerning the Department of Haute Savoie: site of the Mairie of Praz sur Arly
What are the cancellation conditions if I have rented, or want to rent, an apartment via the Tourist Office Reservation Centre?
+ In view of the persisting epidemic context, for any reservation made via our Reservation Centre, we ensure, up until the day before your arrival, the postponement or, failing that, the reimbursement of the sums paid for your reservation (excluding booking fees) if a governmental measure restricts your mobility (i.e. prevents you from coming to the resort because of traffic restrictions related to the Covid-19 epidemic).
+ For all other cases, it is agreed that it will be your insurance or the one contracted at the time of your reservation which will refund your deposit or the total amount of the reservation under the conditions of the subscribed contract. To ensure peace of mind, we strongly advise you to subscribe to a complementary cancellation insurance (including COVID illness) that the Tourist Office has selected for you! Click here
What are the cancellation conditions if I have bought, or want to buy, my ski passes (Val d’Arly Labellemontagne)?
+ The ski area is closed for the time being. No precise date for opening has been given by the Government.
+ All season ski passes can be cancelled and reimbursed before the opening day of the season.
Our commitments to ensure your safety during your stay:
Winter sports are an outdoor activity where the equipment (gloves, skis, poles…) favour barrier measures. In some public places, the number of people may be restricted. Masks are compulsory from the age of 11. Below you will find the protective measures put in place during your stay in the resort.
Travelling to the resort using public transport
- Masks are compulsory on the platforms and in the buses.
Ski lifts
- Masks are compulsory when queuing and on the ski lifts.
- Daily disinfection of contact areas.
At the ski rental shops
- Masks are compulsory.
- Disinfection of rented equipment.
- Hydroalcoholic gel available.
In your accommodation and in the Tourist Offices
- Masks are compulsory in communal and enclosed areas.
- Hydroalcoholic gel available.
- Disinfection of contact surfaces and increased frequency of cleaning.
In the bars / restaurants
- Consumption only when seated.
- Table spacing of at least 1 metre or the presence of a fixed or removable wall providing physical separation.
- Masks are compulsory when moving around the establishment.
- Hydroalcoholic gel available.
- Disinfection of contact surfaces and increased frequency of cleaning.
At the Ski School
- Masks are compulsory at the beginning and end of the lessons for the instructor and for people aged 11 and over.
- In the buildings and public places:
• Masks are compulsory for people aged 11 and over.
• Hydroalcoholic gel available.
• Disinfection of surfaces. - Disinfection of loaned equipment (bibs, avalanche detectors…).
